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This may be pissedconsumer.com, but where is happyconsumer.com? I have filed 5 claims in the past and all have been processed and paid in about a week. The negative reviews on this site must be people who do not follow the terms. I had 3 claims for lost packages and 2...
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5.0
I liked
  • Support
  • Cost
  • Claims
#1088925
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Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
This is the second and final time to get ripped off by Shipsurance. I am an ETSY seller. USPS lost my package. 18 days later they found it. It was completely ruined and crushed. It looked like it had gotten ran over by a truck or a forklift. It also sustained water...
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Anonymous
Krambeer

Shipsurance did this exact same thing to me and my boyfriend. I'll never give my money to these crooks again!!

1.0
I didn't like
  • Getting ripped off
#1066245
Reply to reviews
Lost a big package internationally - tracking just stopped in the entirely wrong country on the other side of the world, for two months+. I reshipped; the recipient received that. Then I filed a claim with shipsurance, who needed the recipient to fill out a form, and...
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Anonymous
Claims Dept

Thank you for the review. There is no indication of your name or claim number. We would be happy to review this case but there are no details. Please call our claims office as...

#982146
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Shipsurance Coverage Review

Shipsurance
#996764
1.3
Details
Awful, just awful. Emma at Shipsurance just confuses you just to state "oh your not following procedures" as an excuse not to pay. Honestly stay away and never pay these people. Upic or even standard USPS coverage is better. They expect you to go through both the carrier and their company.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I have filed two claims with them and the issue I run into is when my receiver is already upset because they have not received an item, ship assure want me to have them fill out paperwork. What ended up happening is that I sent them the items because that is what I...
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1.1
#895786
Reply to reviews
Shipsurance is a good example of what is wrong with the world today, and why people do not like insurance companies. They are dishonest and the customer service is pathetic. I will no longer use this company for my insurance needs and I urge EVERYONE to do that same....
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Anonymous
Brandy

Whoa! I am having a hard time with them now hence how I found this review. I definitely will not be using them again.

Anonymous
Melinda

This made my decision very easy. I do not need the hassle of a company like this!

1.0
#879107
Reply to reviews
First of all I'm not connected with Shipsurance other than a customer. I've had a good experience with them so far. There is a protocol that has to be followed but once you understand the steps, everything has been fine. I've had a couple of claims over the 6 or 7...
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#835940
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If you want coverage this is NOT the company to go to. This company is an absolute FRAUD, used to do business as G&S insurance Inc. I have already contacted California department of insurance about them. I have literally uploaded over 45 docs and the claims are still...
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Anonymous
Anonymous

Hi, Im just in the middle od a claim with them too... I see it going south and wanted to know who you retained to help you with your claim? Did you also file with the better b...

Anonymous
Anonymous

we ran into same problems with Emma, she was requesting pictures for lost package. who takes pictures before sending the package.told her its not a damage claim but she insist...

1.0
#780258
Reply to reviews
I used this company through Inkfrog and found them to be completely worthless. The MO seems to be to ask for more and more information until you decide to just give up. You have to get a 3rd party estimate of what it will cost to get an item repaired, even if there...
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#777941
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I would never call Shipsurance a real company, due to how they treat their customers. I was dealing with a lady by the name of Emma, who basically accused me of not properly packaging the item I shipped, due to it arriving to the owner damaged. I filed 1 claim the...
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Anonymous
Reggie

I had about the same experience! Emma Rodgers offered to pay only a fraction of my claim and when I declined, She Declined to pay anything on the claim.

Kill Devil Hills, North Carolina
#756883
Reply to reviews
Shipsurance provided insurance for me for about 12 months. During this time, I insured high risk package within the guidelines of their services. About 2 months ago, I received a letter warning me that my claims level was too high, and that they may decide to...
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#706530
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