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I would never call Shipsurance a real company, due to how they treat their customers. I was dealing with a lady by the name of Emma, who basically accused me of not properly packaging the item I shipped, due to it arriving to the owner damaged. I filed 1 claim the...
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Anonymous
Reggie

I had about the same experience! Emma Rodgers offered to pay only a fraction of my claim and when I declined, She Declined to pay anything on the claim.

Kill Devil Hills, North Carolina
#756883
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Shipsurance provided insurance for me for about 12 months. During this time, I insured high risk package within the guidelines of their services. About 2 months ago, I received a letter warning me that my claims level was too high, and that they may decide to...
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#706530
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I am writing this review to help other small business owners or anyone who regularly ships packages avoid the waste of money and time that may result by using ShipSaver (Shipsurance) for one's shipping insurance needs. I routinely ship 30+ packages a month and this...
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Anonymous
Melinda

Thank you very much. I was considering Shipsaver, but this made my decision very easy. I do not need hassles that seem impossible to foresee. It does not seem like any actio...

Anonymous
Anonymous

A very reputable company, with little hassles on claims is Shipsaver.com They are really good. I've used them for years and never had a problem with them. The few times I did ...

I didn't like
  • Insurance
  • Policy unreasonable
  • Customer service
#693316
Reply to reviews
I’ve been using ShipSaver (Shipsurance coverage) for about 3 years now, this is the first claim I filed and it was pretty seamless, they provided all the requirements I needed to complete and the buyer only had to submit an affidavit. I provided the tracking info and...
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5.0
#592847
Reply to reviews
The employee working there have no clue what customer service is. Especially Emma! This fir is disrespectful and extremely rude. All Emma knows how to do is ask questions and interrupt you while you're speaking. Never spoken to an individual so disrespectful in my...
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Anonymous
Anonymous

same story with emma. she was asking for bs to a point where we were considering to just give up and drop the claim. she would ask for something so irreverent and after we sub...

Anonymous
Anonymous

I can't tell you how much I agree with this comment. The customer service is LOUSY!! I will pay extra for insuring a package if I have to, before I deal with this *** again.

3.4
#591173
Reply to reviews
We filed a claim on the 16th of January 2015, and got a response (and approval) on the 23rd of January 2015. Amazing! We were a bit skeptical at first to use Shipsurance because of previous experience with USPS insurance (where the chances of getting an approved claim...
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5.0
I liked
  • Claims
#587954
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I am a relatively new Shipsurance customer and have been very impressed with the service they provide. I ship a lot of fragile items and had my first item damaged in transport last week. The claim process was simple and the agent that worked with my claim was very...
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Anonymous
Anonymous

The only bogus comments on this site are fomr advocates of ShipSurance who have been hired to troll the internet boards like these and post good comments on them. Why would a...

#577192
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This company will provide you NO real benefit for your fees. Paid them over $1500 to insure shipments over the course of a few months. As soon as you have a few claims they will cancel you right away. See this same issue with other 3rd party insurers too over the...
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Anonymous
anonymous-too

anonymous - Looks like a win-win for you. Obviously if you paid an insurance company over $1500 they must have paid you more than that in return on claims in order to drop you...

#565170
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Very satisfied with Shipsurance. I have been using them for a couple years and recently found that a package I shipped with FedEx was to the best of my knowledge dropped out of a plane to my customer's front door. I was a bit weary as I had not had to file a claim...
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5.0
#535809
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I had shipped out a Jewelry Armoire which was destroyed by USPS. i filed a claim with Shipsurance. I gave them everything they required and more!!! This claim went on forever! Document after document I provided them, they were very unclear in their instructions, I...
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Anonymous
Shipsurance

anonymous - Please call our office to discuss. We believe we have found the details of this incident based on some of the details in your review, but cannot be sure. If you pr...

Anonymous
anonymous

Posted by Ryan Collings or Melanie Wall.https://plus.google.com/110781205638666662209/postshttps://www.linkedin.com/pub/ryan-collings/56/396/a09

1.0
#528025
Reply to reviews