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I am writing this review to help other small business owners or anyone who regularly ships packages avoid the waste of money and time that may result by using ShipSaver (Shipsurance) for one's shipping insurance needs. I routinely ship 30+ packages a month and this...
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Anonymous
Melinda

Thank you very much. I was considering Shipsaver, but this made my decision very easy. I do not need hassles that seem impossible to foresee. It does not seem like any actio...

Anonymous
Anonymous

A very reputable company, with little hassles on claims is Shipsaver.com They are really good. I've used them for years and never had a problem with them. The few times I did ...

I didn't like
  • Policy unreasonable
  • Insurance
  • Customer service
#693316
Reply to reviews
I’ve been using ShipSaver (Shipsurance coverage) for about 3 years now, this is the first claim I filed and it was pretty seamless, they provided all the requirements I needed to complete and the buyer only had to submit an affidavit. I provided the tracking info and...
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5.0
#592847
Reply to reviews
The employee working there have no clue what customer service is. Especially Emma! This fir is disrespectful and extremely rude. All Emma knows how to do is ask questions and interrupt you while you're speaking. Never spoken to an individual so disrespectful in my...
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Anonymous
Anonymous

same story with emma. she was asking for bs to a point where we were considering to just give up and drop the claim. she would ask for something so irreverent and after we sub...

Anonymous
Anonymous

I can't tell you how much I agree with this comment. The customer service is LOUSY!! I will pay extra for insuring a package if I have to, before I deal with this *** again.

3.4
#591173
Reply to reviews
We filed a claim on the 16th of January 2015, and got a response (and approval) on the 23rd of January 2015. Amazing! We were a bit skeptical at first to use Shipsurance because of previous experience with USPS insurance (where the chances of getting an approved claim...
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5.0
I liked
  • Claims
#587954
Reply to reviews
I am a relatively new Shipsurance customer and have been very impressed with the service they provide. I ship a lot of fragile items and had my first item damaged in transport last week. The claim process was simple and the agent that worked with my claim was very...
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Anonymous
Anonymous

The only bogus comments on this site are fomr advocates of ShipSurance who have been hired to troll the internet boards like these and post good comments on them. Why would a...

#577192
Reply to reviews
This company will provide you NO real benefit for your fees. Paid them over $1500 to insure shipments over the course of a few months. As soon as you have a few claims they will cancel you right away. See this same issue with other 3rd party insurers too over the...
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Anonymous
anonymous-too

anonymous - Looks like a win-win for you. Obviously if you paid an insurance company over $1500 they must have paid you more than that in return on claims in order to drop you...

#565170
Reply to reviews
Very satisfied with Shipsurance. I have been using them for a couple years and recently found that a package I shipped with FedEx was to the best of my knowledge dropped out of a plane to my customer's front door. I was a bit weary as I had not had to file a claim...
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5.0
#535809
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I had shipped out a Jewelry Armoire which was destroyed by USPS. i filed a claim with Shipsurance. I gave them everything they required and more!!! This claim went on forever! Document after document I provided them, they were very unclear in their instructions, I...
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Anonymous
Shipsurance

anonymous - Please call our office to discuss. We believe we have found the details of this incident based on some of the details in your review, but cannot be sure. If you pr...

Anonymous
anonymous

Posted by Ryan Collings or Melanie Wall.https://plus.google.com/110781205638666662209/postshttps://www.linkedin.com/pub/ryan-collings/56/396/a09

1.0
#528025
Reply to reviews
Shipsurance SCAMMED ME out of $295.44!! I mailed a package priority mail which includes free $50 insurance, but I bought additional insurance through shipsaver because of their reputation for handling claims that the post office would not. Little did I know that this...
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Helpful.Tech
Helpful.Tech

What was the claim for? What happened to generate this claim?

#525021
Reply to reviews

It has been nearly 6 years since I switched to using exclusively Shipsurance.com for both our eBay and merchant website parcel insurance, and it is one of the best business decisions I have ever made. We ship worldwide, and when we switched to Shipsurance, our shipping...
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Anonymous
LM

You sound like you work for them.The company is a scam.

#521935
Reply to reviews