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If you want coverage this is NOT the company to go to. This company is an absolute FRAUD, used to do business as G&S insurance Inc. I have already contacted California department of insurance about them. I have literally uploaded over 45 docs and the claims are still...
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Anonymous
Emma Sucks

This topic is old however I wanted everyone to know Emma is still there and playing her games. She obviously gets a bonus for each denied claim.Stay far far away!

Anonymous
Anonymous

Hi, Im just in the middle od a claim with them too... I see it going south and wanted to know who you retained to help you with your claim? Did you also file with the better b...

1.0
#780258
Reply to reviews
I used this company through Inkfrog and found them to be completely worthless. The MO seems to be to ask for more and more information until you decide to just give up. You have to get a 3rd party estimate of what it will cost to get an item repaired, even if there...
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#777941
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I would never call Shipsurance a real company, due to how they treat their customers. I was dealing with a lady by the name of Emma, who basically accused me of not properly packaging the item I shipped, due to it arriving to the owner damaged. I filed 1 claim the...
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Anonymous
Reggie

I had about the same experience! Emma Rodgers offered to pay only a fraction of my claim and when I declined, She Declined to pay anything on the claim.

Kill Devil Hills, North Carolina
#756883
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Shipsurance provided insurance for me for about 12 months. During this time, I insured high risk package within the guidelines of their services. About 2 months ago, I received a letter warning me that my claims level was too high, and that they may decide to...
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#706530
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I am writing this review to help other small business owners or anyone who regularly ships packages avoid the waste of money and time that may result by using ShipSaver (Shipsurance) for one's shipping insurance needs. I routinely ship 30+ packages a month and this...
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Anonymous
Melinda

Thank you very much. I was considering Shipsaver, but this made my decision very easy. I do not need hassles that seem impossible to foresee. It does not seem like any actio...

Anonymous
Anonymous

A very reputable company, with little hassles on claims is Shipsaver.com They are really good. I've used them for years and never had a problem with them. The few times I did ...

I didn't like
  • Customer service
  • Insurance
  • Policy unreasonable
#693316
Reply to reviews
I’ve been using ShipSaver (Shipsurance coverage) for about 3 years now, this is the first claim I filed and it was pretty seamless, they provided all the requirements I needed to complete and the buyer only had to submit an affidavit. I provided the tracking info and...
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5.0
#592847
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The employee working there have no clue what customer service is. Especially Emma! This fir is disrespectful and extremely rude. All Emma knows how to do is ask questions and interrupt you while you're speaking. Never spoken to an individual so disrespectful in my...
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Anonymous
Anonymous

same story with emma. she was asking for bs to a point where we were considering to just give up and drop the claim. she would ask for something so irreverent and after we sub...

Anonymous
Anonymous

I can't tell you how much I agree with this comment. The customer service is LOUSY!! I will pay extra for insuring a package if I have to, before I deal with this *** again.

3.4
#591173
Reply to reviews
We filed a claim on the 16th of January 2015, and got a response (and approval) on the 23rd of January 2015. Amazing! We were a bit skeptical at first to use Shipsurance because of previous experience with USPS insurance (where the chances of getting an approved claim...
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5.0
I liked
  • Claims
#587954
Reply to reviews
I am a relatively new Shipsurance customer and have been very impressed with the service they provide. I ship a lot of fragile items and had my first item damaged in transport last week. The claim process was simple and the agent that worked with my claim was very...
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Anonymous
Anonymous

The only bogus comments on this site are fomr advocates of ShipSurance who have been hired to troll the internet boards like these and post good comments on them. Why would a...

#577192
Reply to reviews
This company will provide you NO real benefit for your fees. Paid them over $1500 to insure shipments over the course of a few months. As soon as you have a few claims they will cancel you right away. See this same issue with other 3rd party insurers too over the...
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Anonymous
anonymous-too

anonymous - Looks like a win-win for you. Obviously if you paid an insurance company over $1500 they must have paid you more than that in return on claims in order to drop you...

#565170
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