Emma is in charge of the Shipsurance claims dept.She is extremely short & argumentative, especially considering how overly-complicated the entire claims process becomes.
When you try to ask questions or for some form of documentation, she just passes the blame: user error, shipsaver's website, excluded countries etc. She wants to make it frustrating for you so you just give up (that's their business model). For this ebay transaction, I had to deal with 6 separate companies: ebay who provided the listing for me to sell my item, Paypal who handled the money transfer, Fedex Smartpost who I bought the shipping label through (who later transferred the packages to USPS as a second carrier), Shipsaver who provided the website that sold me 3rd party insurance, and then Shipsurance who actually paid out the claim. Shipsaver conveniently doesn't offer phone support and most of these other companies require hours on the phone to get a simple question answered.
The reason that Shipsaver is able to provide cheap insurance is because they partner with Shipsurance, and both companies provide lousy customer service, especially Emma, my claims representative that I was forced to deal with throughout this frustrating process.
DO NOT USE SHIPSAVER OR SHIPSURANCE!!!BUT DON'T BOTHER COMPLAINING BECAUSE THEY WILL JUST BAN YOU FROM BUYING FUTURE INSURANCE...WHAT A LOUSY SERVICE