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We used to use PIP ("Parcel Insurance Plan") and had good success with them -- affordable rates, easy claims process, quick payments. When we switched to Shipstation, we began using Shipsurance because that's the only method provided. We've insured hundreds of packages...
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1.0
I didn't like
  • Policy unreasonable
  • Took my money for years and refused a claim
  • Customer service
#1159421
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They are giving me the run around for a 50 dollar claim. They do not like to pay out and most of the time I don't think that they do. i have jumped thru so many hoops and have been treated so poorly. I will tell everyone that I know who is in business to never use this...
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1.0
I didn't like
  • Took my money for claims and yet refused to pay for a 50 dollar
#1142149
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After taking our money Shipsurance refused to pay the claim. We gave them all the evidence they needed including a letter from the post office claiming the package was LOST, Shipsurance refused to pay the $2460.00. They gave us the run around and then when they got the...
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1.1
I didn't like
  • Took my money for years and refused a claim
#1120108
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Shipsurance - Total scam supposed by Etsy

Shipsurance
#1136770
1.0
Details
They required my proof of purchase on an antique and endless pictures. I never got paid and finally decided it was not worth my time. Etsy fully supported them and was no help to me. They told me not to make any negative comments.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Shipsurance Coverage Review

Shipsurance
#996764
1.3
Details
Awful, just awful. Emma at Shipsurance just confuses you just to state "oh your not following procedures" as an excuse not to pay. Honestly stay away and never pay these people. Upic or even standard USPS coverage is better. They expect you to go through both the carrier and their company.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Over a three year period of paying premiums with this complete scam business, we have had two small claims. Under $50 mind you! Both have been nightmares. The first after wasting hours of my time was finally paid. A current one is still in limbo. Shipsurance wants to...
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1.0
I didn't like
  • Customer service
#1104613
Reply to reviews
This may be pissedconsumer.com, but where is happyconsumer.com? I have filed 5 claims in the past and all have been processed and paid in about a week. The negative reviews on this site must be people who do not follow the terms. I had 3 claims for lost packages and 2...
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Anonymous
Anonymous

You are a liar.

5.0
I liked
  • Claims
  • Cost
  • Support
#1088925
Reply to reviews
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
This is the second and final time to get ripped off by Shipsurance. I am an ETSY seller. USPS lost my package. 18 days later they found it. It was completely ruined and crushed. It looked like it had gotten ran over by a truck or a forklift. It also sustained water...
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Anonymous
Krambeer

Shipsurance did this exact same thing to me and my boyfriend. I'll never give my money to these crooks again!!

1.0
I didn't like
  • Getting ripped off
#1066245
Reply to reviews
Lost a big package internationally - tracking just stopped in the entirely wrong country on the other side of the world, for two months+. I reshipped; the recipient received that. Then I filed a claim with shipsurance, who needed the recipient to fill out a form, and...
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Anonymous
Claims Dept

Thank you for the review. There is no indication of your name or claim number. We would be happy to review this case but there are no details. Please call our claims office as...

#982146
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I have filed two claims with them and the issue I run into is when my receiver is already upset because they have not received an item, ship assure want me to have them fill out paperwork. What ended up happening is that I sent them the items because that is what I...
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1.1
#895786
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Shipsurance is a good example of what is wrong with the world today, and why people do not like insurance companies. They are dishonest and the customer service is pathetic. I will no longer use this company for my insurance needs and I urge EVERYONE to do that same....
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Anonymous
Brandy

Whoa! I am having a hard time with them now hence how I found this review. I definitely will not be using them again.

Anonymous
Melinda

This made my decision very easy. I do not need the hassle of a company like this!

1.0
#879107
Reply to reviews
First of all I'm not connected with Shipsurance other than a customer. I've had a good experience with them so far. There is a protocol that has to be followed but once you understand the steps, everything has been fine. I've had a couple of claims over the 6 or 7...
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#835940
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