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WOW-what a pleasant surprise this company is. I filed a claim with them for the first time about a week ago. I was a little unclear how to do it so I sent an email for instructions. I got an answer back the very next day and Mia was absolutely wonderful with her reply....
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#521932
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After collecting thousands of dollars in premiums from me over the years, Shipsurance denied a legitimate partial damage claim for $100 based on this vaguely worded clause: "Loss, damage, shortage arising out of loss of market, delay, loss of use, clean up costs,...
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Anonymous
teddychan

I was wrong. teddychan. :cry

Anonymous
teddychan

And by the way, I only posted this review because I saw your comment on another review. So the more you respond, the more I'll keep spreading the word about Shipsurance.

#458282
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They charged me an insurance fee and claim that they dont cover iphones and furthermore any packages sent to russia. If that is the case then why did they take my money and claim the package was insured????? I am out $4800 for 4 lost packages. Im going to shut this...
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Anonymous
Happy ShipSurance User

Shipsurance is a great company. I have been using them to insure shipments for years. They do have restrictions though that you have to agree to before you can use their ins...

Anonymous
Shipsurance

Anonymous in New York City, New York - If you purchased insurance from us, please contact us so we can research this and discuss with you. We do not provide coverage without f...

#439664
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Recently 5 of the items I shipped to my customers in a 2 week span were lost. 3 were in the US, 1 in the UK, and 1 in Germany. All five got lost. I filed a claim on the website and was told what I needed to provide. I got them all the info they asked for within a week...
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Anonymous
Charlie

You are a saint! You followed the rules and got paid! Good for you! I suggest to everyone thinking about using Shipsurance, to read ALL their rules because I believe that limi...

#433219
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Shipsurance is a scam. I insured and shipped product using their services. The product arrived broken. Customer had to remove product from shipping box, remove bubblewrap to retrieve the product to discover that it was broken. Pictures were sent clearly showing the...
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Anonymous
teddychan

Nope. I have been with PIP for almost a year now and they are much cheaper than Shipsurance and U-Pic because they don't round up premiums to the nearest $100 coverage; less h...

Anonymous
antispam

teddychan - Please stop your Parcel Insurance Plan spamming. All over the internet with this! You are bouncing from company to company until they find you out? Teddy!

#415602
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I had been using their service through Auctiva on ebay and the first time I had an actual calim they refused to pay. A total rip off. They are quick to take your money and even quicker to tell you they aren't going to honor their insurance. Even after showing...
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Anonymous
Shipsurance

Please note, this claim was paid.

#394655
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I hadn't filed a claim in years until last week. I filed a claim for loss of an item after the buyer stated they were at home and USPS did not deliver the package. They went to the post office, but the carrier said he did not remember the delivery. They signed...
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#316340
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If you sell online internationally then Shipsurance is not for you! They require signed affidavits from the customer and of course that is nearly impossible to get. It isn't enough to see that PayPal issued a charge back on the item. They want you to get someone who...
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Anonymous
TuuS

Sounds like your problem is ebay who is refunding the payment before the insurance is processed. I sell internationally, but not on ebay and I can force my buyers to comply be...

Anonymous
Bob

Had the same problem here. They also sent me a nasty email telling me never to use them again. Not really something they needed to worry about. Horrible customer service. Hope...

#222887
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some dan dumitru terciulesu in Spain or gal sitting on their ***, Stealing money from us. The scam? Why its perfect. Here is how it goes. there is super price on some thing you have been secretly secretly been drooling over. The deal is too good to be real but you...
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#189716
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shipsurance scammed me out of 1700 usd I wire transferred money to their agent in Spain for a bike. they said it would take 2to 3 days. after 8 days they said I should check my bank to see if the transfer went through. My bank said the money was received in 2 days. I...
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Anonymous
Shipsurance

To anyone reading this, our company does not sell merchandise. We are an insurance company. Mr. Smythe has since contacted us and we came to the conclusion that some individu...

Anonymous
Anonymous

THANK YOU FRIEND!!!! I was contacted by an individual in Italy looking to sell me his bike for 1200 dollars.... just got the invoice from costco and shipsurance... was ABOUT ...

#189635
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