Product: Shipsurance Claim Clear all filters (0 of 20 reviews match)
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We are a business, we use Shipsurance as it is connected directly to ShippingEasy and cheaper than than the carrier insurance. Well, I know why, they hid behind lame exclusions to not pay claims. We shipping large, expensive ($999) 88 key keyboard to a customer, UPS...
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1.0
Product
Shipsurance Claim
I didn't like
  • Hiding behind irrelvant policy exclusion
#1242576
Reply to reviews
I had a problem with the software working on my computer and when I called for help they tried walking me through it then they remoted into my computer where they found the issue (one they had not run into btw), they then said they would call me back.about 2 hours...
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Anonymous
Anonymous

Fake review

Product
Shipsurance Claim
#1209650
Reply to reviews
Emma is in charge of the Shipsurance claims dept. She is extremely short & argumentative, especially considering how overly-complicated the entire claims process becomes. When you try to ask questions or for some form of documentation, she just passes the blame: user...
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Anonymous
A customer

Exactly the same experience with Emma. She is short tempered and doesn't allow you to speak and make all the excuses. She is the worst claim agent I have ever handled. Please ...

Anonymous
Anonymous

Exactly my experience with Emma. Terrible!

1.0
Product
Shipsurance Claim
#1183414
Reply to reviews
They are giving me the run around for a 50 dollar claim.They do not like to pay out and most of the time I don't think that they do. i have jumped thru so many hoops and have been treated so poorly. I will tell everyone that I know who is in business to never use this...
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Anonymous
Shipsurance

Please contact us to discuss and provide your company name so we can research your claims. You can post your company name and contact details on this forum if you like. Why wa...

1.0
Product
Shipsurance Claim
I didn't like
  • Took my money for claims and yet refused to pay for a 50 dollar
#1142149
Reply to reviews
They required my proof of purchase on an antique and endless pictures.I never got paid and finally decided it was not worth my time. Etsy fully supported them and was no help to me.They told me not to make any negative comments.
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Anonymous
Shipsurance

Please contact us to discuss and provide your company name so we can research your claim. You can post your company name and contact details on this forum if you like.We would...

1.0
Product
Shipsurance Claim
#1136770
Reply to reviews
After taking our money Shipsurance refused to pay the claim. We gave them all the evidence they needed including a letter from the post office claiming the package was LOST, Shipsurance refused to pay the $2460.00. They gave us the run around and then when they got the...
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Anonymous
Shipsurance

Please contact us to discuss and provide your company name so we can research your claims. You can post your company name and contact details on this forum if you like. Was yo...

1.1
Product
Shipsurance Claim
I didn't like
  • Took my money for years and refused a claim
#1120108
Reply to reviews

Shipsurance wants to collect premiums period. No service, no help, no intelligent life forms there. All they do is try obstruct and deny honest clains. Even with the proof of a USPS tracking number that the parcel was not delivered, a copy of the original invoice and...
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Anonymous
Shipsurance

Please contact us to discuss and provide your company name so we can research your claims. You can post your company name and contact details on this forum if you like. We are...

1.0
Product
Shipsurance Claim
I didn't like
  • Customer service
#1104613
Reply to reviews
This may be pissedconsumer.com, but where is happyconsumer.com?I have filed 5 claims in the past and all have been processed and paid in about a week. The negative reviews on this site must be people who do not follow the terms. I had 3 claims for lost packages and 2...
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Anonymous
Anonymous

You are a liar.

5.0
Product
Shipsurance Claim
I liked
  • Cost
  • Claims
  • Support
#1088925
Reply to reviews
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
Shipsurance is a big scam, lie, and fraud!
This is the second and final time to get ripped off by Shipsurance. I am an ETSY seller. USPS lost my package. 18 days later they found it. It was completely ruined and crushed. It looked like it had gotten ran over by a truck or a forklift. It also sustained water...
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Anonymous
Krambeer

Shipsurance did this exact same thing to me and my boyfriend. I'll never give my money to these crooks again!!

1.0
Product
Shipsurance Claim
I didn't like
  • Getting ripped off
#1066245
Reply to reviews
Then I filed a claim with shipsurance, who needed the recipient to fill out a form, and for me to submit contents and other info like tracking and reshipment info (the latter I already submitted when I filed the claim). I used shipsurance integrated with shipstation...
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Anonymous
Claims Dept

Thank you for the review. There is no indication of your name or claim number. We would be happy to review this case but there are no details. Please call our claims office as...

Product
Shipsurance Claim
#982146
Reply to reviews